SAM Engineering Excels in 2013 Client Satisfaction Survey
Committed to Excellence & Customer Satisfaction
At SAM Engineering, South Africa’s leading manufacturer of customised centrifugal pumps, we believe that knowing what our customers think of us is a critical part of our on-going efforts to provide the highest standards of service that are in line with our clients’ needs, wants and expectations.
Throughout the end of 2013, SAM Engineering conducted a Client Satisfaction Survey. The survey was intended to measure the overall satisfaction with our performance as well as determine what improvements could be made that would be most meaningful to our clients.
The results are phenomenal!
88% of our clients were extremely satisfied with our products and services, and would most definitely return in the future in order to purchase further products from SAM Engineering. Additionally, SAM Engineering was rated highly by its clients in the following categories:
• Resolving Customer Complaints - 100%
• Correct Products & Quantity Delivered - 98%
• Product Quality - 91%
• Product Knowledge - 91%
• Courtesy & Professionalism - 88%
• Technical Support - 79%
• Service Delivery - 79%
In addition to the outstanding Client Satisfaction Survey results received, SAM Engineering was also praised for our ease of product installations, lead times, and stock availability.
SAM Engineering would like to thank our clients for the outstanding feedback. We look forward to maintaining as well as exceeding your expectations throughout 2014.
Want to find out more about SAM Engineering?
With over 25 years of experience in manufacturing pumps, we offer only the highest quality products to the following diverse industries:
For further assistance or to receive additional information on any of our products within our ranges, click here to contact a SAM Engineering representative who will be in touch with you shortly to address all your needs.