Client Satisfaction Survey

We want to know what you think

Please take a few moments to complete our customer satisfaction survey based on your latest experience with SAM Engineering. Your responses will help us to address any issues that you may have as well as to better target our products and services to meet your needs. Your responses will be kept confidential.

The survey will take approximately 10-15 minutes to complete.

1. Name

2. How long ago was your last interaction with SAM Engineering?

In the last month
In the last 3 months
In the last 12 months
More than 12 months ago
Never

3. What industry does your company fall under?

Mining
Water/Waste Water
Chemicals/Petrochemicals
Pulp & Paper
Food & Beverage
Sugar
Fertilizer
Automotive
Other (please specify)

4. How did you first hear about SAM Engineering?

Google Search
Word of Mouth/Referral
LinkedIn
Facebook
Online Advertisement
Printed Advertisement
3rd Party Review
Other (please specify)

5. PRODUCT:

6. How familiar are you with our SAMCO® brand?

Very familiar
Heard of it
Not so familiar

7. How would you rate the quality of the product?

High quality
Neutral
Low quality

8. Compared to other products of this type, how do you rate the quality of SAM Engineering’s products:

Superior
Same
Inferior

9. How well do our products meet your needs?

Very well
Somewhat well
Not well at all

10. Which of the following words best describes our products? Select all that apply.

Reliable
High Quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable

11. Please indicate what you look for when selecting products of this kind in terms of the following criteria:

12. Quality:

Important
Neutral
Less Important

13. Price:

Important
Neutral
Less Important

14. Ease of Installation:

Important
Neutral
Less Important

15. Brand Name:

Important
Neutral
Less Important

16. Service & Support:

Important
Neutral
Less Important

17. Lead Times:

Important
Neutral
Less Important

18. Spares Availability:

Important
Neutral
Less Important

19. Use the scale below to indicate how well you think SAM Engineering ranks in terms of the following criteria

20. Quality:

21. Price:

22. Ease of Installation:

23. Brand Name:

24. Service:

25. Support:

26. Lead Times:

27. Spares Availability:

28.

29. SERVICE:

30. Overall, how would you rate the quality of your client service and support experience at SAM Engineering?

Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative

31. How satisfied are you with your contact with the following SAM Engineering representatives:

32. Internal staff (admin, reception etc):

Satisfied
Neutral
Dissatisfied
No Contact

33. Sales Representative:

Satisfied
Neutral
Dissatisfied
No Contact

34. Production Staff:

Satisfied
Neutral
Dissatisfied
No Contact

35. Management

Satisfied
Neutral
Dissatisfied
No Contact

36. Was a SAM Engineering technician readily available to provide technical support?

Yes
No
Not applicable

37. Did you encounter any issues that you had to submit for complaint to SAM Engineering?

Yes
No

38. If, yes, please answer the following questions:

39. Did someone respond to your complaint in a prompt and effective manner?

Yes
No

40. Was the complaint dealt with timeously?

Yes
No

41. Was the issue resolved?

Yes
No

42. If you answered 'No' above, please tell us more about it:

43. SALES:

44. How knowledgeable did our Sales Representative seem to you?

Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable

45. Did you receive sufficient information about the product to support your purchase decision (i.e. brochures, fact files, presentations)?

Yes
No
Not applicable

46. Based on your most recent experience, will you continue to purchase products from SAM Engineering in the future?

Definately
Probably
Not sure
No

47. If you answered 'No' above, please tell us more about it:

48. LOGISTICS:

49. Were your products received in good order?

Yes
No

50. Was the correct product delivered?

Yes
No

51. Were there any defects in the products delivered?

Yes
No

52. Did someone from SAM Engineering keep in touch with you regarding the status of your order?

Yes
No

53. Did you receive the relevant documentation within reasonable time (i.e. invoices, PODs, data packs, etc.)?

Yes
No

54. If you answered 'No' above, please tell us more about it:

55. GENERAL:

56. Do you have any other comments or complaints that you would like to share that have not been mentioned in any of the previous questions?

57. How would you like to be contacted by SAM Engineering (Pty) Ltd in the future?

Telephone
Email
I don't mind

58. How likely is it that you would recommend our products?

Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely

59. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

60. How often do you visit our website?

Daily
Weekly
Every few weeks
Every few months
I have never visited the website

61. What changes would this company need to make for you to give it an even higher rating?

62. Do you have any comments, questions, or concerns?

Thank you very much for taking the time to complete our survey. Your feedback is much appreciated and we will take all your comments into due consideration.

Thank you!

We want to know what you think

1. How long ago was your last interaction with SAM Engineering?

In the last month
In the last 3 months
In the last 12 months
More than 12 months ago
Never

2. What industry does your company fall under?

Mining
Water/Waste Water
Chemicals/Petrochemicals
Pulp & Paper
Food & Beverage
Sugar
Fertilizer
Automotive
Other (please specify)

3. How did you first hear about SAM Engineering?

Google Search
Word of Mouth/Referral
LinkedIn
Facebook
Online Advertisement
Printed Advertisement
3rd Party Review
Other (please specify)

4. PRODUCT:

5. How familiar are you with our SAMCO® brand?

Very familiar
Heard of it
Not so familiar
Never heard of it

6. How would you rate the quality of the product?

Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality

7. Compared to other products of this type, how do you rate the quality of SAM Engineering’s products:

Superior
Same
Inferior

8. How well do our products meet your needs?

Extremely well
Very well
Somewhat well
Not so well
Not at all well

9. Which of the following words best describes our products? Select all that apply.

Reliable
High Quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable

10. Please indicate what you look for when selecting products of this kind in terms of the following criteria:

11. Quality:

Important
Neutral
Less Important

12. Price:

Important
Neutral
Less Important

13. Ease of Installation:

Important
Neutral
Less Important

14. Brand Name:

Important
Neutral
Less Important

15. Service & Support:

Important
Neutral
Less Important

16. Lead Times:

Important
Neutral
Less Important

17. Spares Availability:

Important
Neutral
Less Important

18. Use the scale below to indicate how well you think SAM Engineering ranks in terms of the following criteria

19. Quality:

20. Price:

21. Ease of Installation:

22. Brand Name:

23. Service:

24. Support:

25. Lead Times:

26. Spares Availability:

27.

28. SERVICE:

29. Overall, how would you rate the quality of your client service and support experience at SAM Engineering?

Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative

30. How satisfied are you with your contact with the following SAM Engineering representatives?

31. Internal staff (admin, reception etc):

Satisfied
Neutral
Dissatisfied
No Contact

32. Sales Representative:

Satisfied
Neutral
Dissatisfied
No Contact

33. Production Staff:

Satisfied
Neutral
Dissatisfied
No Contact

34. Management

Satisfied
Neutral
Dissatisfied
No Contact

35. Was a SAM Engineering technician readily available to provide technical support?

Yes
No
Not applicable

36. Did you encounter any issues that you had to submit for complaint to SAM Engineering?

Yes
No

37. If, yes, please answer the following questions:

38. Did someone respond to your complaint in a prompt and effective manner?

Yes
No

39. Was the complaint dealt with timeously?

Yes
No

40. Was the issue resolved?

Yes
No

41. If you answered 'No' above, please tell us more about it:

42. SALES:

43. How knowledgeable did our Sales Representative seem to you?

Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not knowledgeable at all

44. Did you receive sufficient information about the product to support your purchase decision (i.e. brochures, fact files, presentations)?

Yes
No
Not applicable

45. Based on your most recent experience, will you continue to purchase products from SAM Engineering in the future?

Definately
Probably
Not sure
No

46. If you answered 'No' above, please tell us more about it:

47. LOGISTICS:

48. Were your products received in good order?

Yes
No

49. Was the correct product delivered?

Yes
No

50. Were there any defects in the products delivered?

Yes
No

51. Did someone from SAM Engineering keep in touch with you regarding the status of your order?

Yes
No

52. Did you receive the relevant documentation within reasonable time (i.e. invoices, PODs, data packs, etc.)?

Yes
No

53. If you answered 'No' above, please tell us more about it:

54. GENERAL:

55. Do you have any other comments or complaints that you would like to share that have not been mentioned in any of the previous questions?

56. How would you like to be contacted by SAM Engineering (Pty) Ltd in the future?

Telephone
Email
I don't mind

57. How likely is it that you would recommend our products?

Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely

58. Overall, how satisfied or dissatisfied are you with our company?

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

59. How often do you visit our website?

Daily
Weekly
Every few weeks
Every few weeks
I have never visited the website

60. What changes would this company need to make for you to give it an even higher rating?

61. Do you have any comments, questions, or concerns?

Thank you very much for taking the time to complete our survey. Your feedback is much appreciated and we will take all your comments into due consideration.

Thank you!

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